• EPSI CONFERENCE Stockholm 9th June 2016

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  • EPSI Rating Group

    Stakeholder insight since 1999


Report Overview

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This is EPSI Rating Group

At EPSI Rating Group we make companies and organizations competitive, using customer and employee voices as a measure of quality. We bring your business forward by studying the relationship between customer satisfaction, employee satisfaction and your company's profitability. This is something we have done since 1999. With a system of databases including more than 70,000 indices derived from some 2 million interviews taken during surveys in numerous country studies over almost two decades, ESPI Rating Group is a European leader in stakeholder management and benchmarking. Our studies of CSI ( Customer Satisfaction Index) and ESI (Employee Satisfaction Index ) result in documented analyses of your business. You get detailed knowledge of your position in relation to other companies in your industry. The assessment is done in terms of image, preferences and perceived quality as well as loyalty and attractiveness by customers, employees and other interested parties.

  • Basis for strategic business decisions
  • Industry overview and benchmarks
  • Systematic monitoring
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  • Banking - oct 2016

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EPSI Rating Group | 33 St. James´s Square, London SW1Y4JS | Phone +46-8-23 20 02| info@epsi-rating.com