Organisation

EPSI Rating was initiated in year 2000 as a result from a pilot study conducted in 11 European countries during 1999. A technical study was conducted prior to this Pilot, and supported by the European Commission.

The EPSI Rating is developed as a coherent measurement and analysis system for the European countries. Benchmarking is also possible with similar initiatives in USA, Africa and the Far East.

Background

A European feasibility study for coordinated national CSI's was conducted in 1997 - 98. In this, a model for CSI measurement and analysis, based on the Swedish approach (also similar to the one employed in USA), was proposed. The study led to the initiation of joint Pan European CSI efforts. In 1999 a pilot phase study was implemented in 11 countries with more than 100,000 interviews conducted. Over 10 industries were surveyed in several countries, and 4 industries were covered by the great majority of participating nations (retail banking, fixed telecommunications, mobile phones and supermarkets). The results from this undertaking were presented in a general (Pan European) report as well as in sector-specific documents.

Efforts continued in 2000 - 2006 to develop the initiative. In 2007 EPSI has been further integrated and extended. In total, national CSI surveys have been conducted in 15 countries, including some 275,000 interviews from 5 common industries (retail banking, fixed line telecoms, mobile phones, insurance and supermarkets) and a number of country-specific sectors.