Our customer surveys provide your organization with an understanding of what makes your customers satisfied and
loyal. We also conduct industry surveys that provide knowledge about organizations’ performances in relation to
their competitors. EPSI’s overview enables us to define what distinguishes successful organizations from others, in
different industries as well as in different countries.
- Our customer surveys gives you a strategic basis for building strong customer relationships.
- Statistics will result in insights, therefore, we are highlighting the areas important for you to develop. Our reports can be used in particular to set a strategic direction and define non-financial key performance indicators.
- We give you the customer perspective. This is possible because we carry out all investigations independently and objectively.
We supply both statistics and insights on how your customers perceive your business, in relation to other players in your industry.
In the EPSI Rating Group, we are statisticians, human resources specialists and economists. For us it’s important to be independent in the eyes of our clients. We use scientifically based methods built on two decades of research at The Stockholm School of Economics.