• About EPSI Rating

Who are we?

How did we get started?

The EPSI Rating Group conducts market research in the Nordic region, the UK, the Netherlands, and the Baltic countries.

EPSI Rating and Svenskt Kvalitetsindex started as a research project in the late 1980s, in a number of European business colleges and other academic institutions in the late 1980s. The aim of the project was to develop models to measure and analyze customer satisfaction in different industries. Based on the results of a study initiated by the EU Commission in 1998-1999, the initiative was subsequently formally launched under the name EPSI (Extended Performance Satisfaction Index).

Who are we today?

Today, EPSI Rating is a recognized European system for measuring customer- and employee satisfaction as well as organizations’ social responsibilities and management effectiveness. Further research at the Stockholm School of Economics has also revealed substantial correlations between EPSI’s non-financial measurements and companies’ business performances.

EPSI Rating and Svenskt Kvalitetsindex have expertise within a range of sectors and perform studies based on scientific methods. Every year we conduct around 300,000 telephone interviews with both customers and other stakeholders in Europe.

  • 2021

    Where we are today

    A turbulent time threatening what’s safe and known. Now more than ever it’s important to make decisions based on facts and tested science. We strengthen our focus on insights and sustainability.

  • 2019

    We celebrate 30 years!

    Our Swedish main office celebrates 30 years in business.  We determine that what drives the customer experience has changed a lot since the fall of the Berlin wall. Customers today want proper design, customers want a wider range of different suppliers, as well as a genuine service experience.

  • 2018

    SIQ the main owner

    EPSI Rating Group measures and analyses customer experiences in the European private and public sectors. In Sweden it operates under the well known Svenskt Kvalitetsindex (SKI) brand. The acquisition of EPSI Rating Group is a part of SIQ’s new research and development activities in customer satisfaction, business benefits and sustainable development.

  • 2006

    We start measuring employee satisfaction

    We start measuring employee satisfaction for the first time! In total we measure about 10 000 employee interview per year.

  • 1999

    We expand in the Nordics

    EPSI (European Performance Satisfaction Index) started building up local businesses in Norway, Finland and Denmark.

  • 1989

    The beginning

    30 years ago a research project at Handelshögskolan in Stockholm, that had studied how businesses can strengthen their customer satisfaction, finished. This research resulted in the creation of Svenskt Kvalitetsindex.